Customer Care
Last updated: June 13, 2026
We want you to be satisfied with your purchase. This Return Policy explains when and how you can return an item to Headlights USA. Because we sell OEM and refurbished automotive parts, please read these terms carefully. By purchasing from our Site, you acknowledge and agree to this policy.
Requests to return an item must be submitted within 14 days of the delivery date. After this period, we may be unable to accept a return.
All returned items must be in the exact same condition as they were shipped — unused, uninstalled, and undamaged, with all original packaging, labels, connectors, and any protective film intact. We take detailed photos of each item prior to shipment for verification purposes.
Refurbished and used parts are eligible for return under the same conditions described here. All returns are subject to inspection against our pre-shipment photographs.
All return shipping costs are the responsibility of the buyer and must be arranged and paid for by the buyer. We strongly recommend using an insured, trackable shipping service and packing the item securely — you are responsible for the item until it reaches us. We do not refund original shipping charges.
Restocking and inspection fees may apply and may be deducted from the total refund amount.
If a returned item is found to be damaged, altered, installed, coded/programmed, or is not the original item that was shipped (including cases where parts or components have been swapped), the return will be rejected and no refund will be issued. In that case, the item can be returned to you at your expense.
For safety and quality reasons, the following are generally not eligible for return: items that have been installed or attempted to be installed; items with missing parts, packaging, or seals; and special or custom orders. If you are unsure whether an item qualifies, contact us before purchasing.
If your item arrives damaged in transit, or you received the wrong item, contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will work with you to arrange a replacement, refund, or return at no extra shipping cost to you. This is separate from a change-of-mind return.
Once we receive and inspect your return and confirm it meets the conditions above, we will process your refund to the original payment method, less any applicable restocking or inspection fees and original shipping. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.
If you need a different part, contact us and we will let you know whether an exchange is possible. In most cases the fastest option is to return the original item and place a new order for the correct part.
Orders can usually be cancelled before they ship — contact us as soon as possible. Once an order has shipped, the return process above applies.
If you have any questions about the condition or fitment of a specific item, we strongly recommend contacting us prior to purchase. We are happy to help you choose the right part.
