Customer Care
Last updated: June 13, 2026
This page explains how we accept payment and how we ship your order. By placing an order with Headlights USA, you agree to the terms below, together with our Terms of Service and Return Policy.
We accept major credit and debit cards (Visa, Mastercard, American Express, and Discover) and any additional payment options displayed at checkout. All payments are processed securely through our payment provider over an encrypted connection.
All prices and charges are in U.S. dollars (USD).
When you place an order, your payment method is authorized for the full order total, including applicable taxes and shipping. You confirm that you are authorized to use the payment method provided. If a payment is declined or cannot be verified, your order may be delayed or cancelled.
Applicable sales tax is calculated and displayed at checkout based on your shipping destination and current tax laws (including Pennsylvania and any other state where we are required to collect tax).
If an item is listed at an incorrect price due to a typographical or system error, we reserve the right to cancel the order and refund any amount charged, even after the order has been placed.
We ship throughout the United States. For international shipping availability, please contact us at order@headlights-usa.com before ordering.
Orders are typically processed and dispatched within 1–3 business days after payment has cleared. Orders placed on weekends or holidays are processed on the next business day. We will contact you if a longer lead time applies to your item.
We ship via established carriers such as USPS, UPS, and FedEx. Shipping costs are calculated at checkout based on the item, weight, and destination, or are shown in the product listing.
Delivery time frames provided at checkout or in tracking are estimates only and are not guaranteed. Once a package is handed to the carrier, delivery is outside of our direct control, and we are not responsible for carrier delays caused by weather, customs, or other factors.
When your order ships, we will email you a tracking number so you can follow your shipment.
Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders delayed, lost, or returned to us because of an incorrect or incomplete address. Re-shipment to a corrected address may incur additional shipping charges.
Title and risk of loss pass to you upon our delivery of the products to the carrier, except where applicable law provides otherwise. We package every item carefully to protect it in transit.
If your shipment arrives damaged or does not arrive, contact us promptly (within 48 hours of the delivery or expected delivery date) and we will work with you and the carrier toward a resolution.
For any international shipments arranged with us, the recipient is responsible for all import duties, taxes, and customs fees charged by the destination country. These are not included in our prices or shipping charges.
If you need to change or cancel an order, contact us as soon as possible. We can usually accommodate changes before an order has shipped. Once an order has shipped, please follow our Return Policy.
